Esko customer support centre Esko training centre Esko field service engineers

Professional, direct and fast support

Once a system is fully operational, it is essential that you can rely on a fast and continuous support to maximize your uptime. Our service is based on two pillars: extensive remote support and on-site visits.

When customers call us, their first contact person is one of our dispatchers in Customer Operations. They register the question or problem into a computerized call tracking system and will give the customer a unique log number. This unique number allows us to track all activities that are performed with respect to this problem, until it is solved.

Once the request is registered, it is forwarded to our first line technical support people in the Competence Centers. In these centers, our engineers focus on analyzing and solving problems by phone and/or by using remote control tools which allows a better and faster diagnosis of the issue. An expert is assigned to the call and will maintain contact with the customer until the problem is solved.

When a problem cannot be solved remotely, we send one of our field service engineers to visit you on-site. Thanks to our extensive remote support, we can sufficiently prepare the field service engineer before the visit - saving time and money.

Esko's local support teams and our network of fully supported field service engineers from certified distributors ensure that customers can rely on fast on-site service, wherever they are located.

TRAINING

Good training offers many benefits to your company. It enhances the skills of your employees and increases productivity - thus increasing return on investment. The Esko University offers a wide and diverse range of training sessions to achieve these goals.

Training programs organized in a certified Esko training center are typically general Esko software courses. Learn the ins and outs of the software without the interruptions of the day-to-day activities.
Our on-site training focuses on the integration of Esko software in your workflow.
After installation and basic product training, we offer on-site startup services to ensure a smooth implementation. These follow-up services assess whether the recently purchased software and hardware is used to the fullest extent of its capabilities.
For small upgrades or product features that require a limited amount of assistance, we offer remote training. It allows you to plan the training when it is most convenient. It is financially attractive because there are no travel costs. E-learning training movies are available for software upgrades that require training.
To further familiarize your technicians with the Esko hardware, we provide a hardware-training program. Better technical knowledge will maximize the uptime of the equipment. These sessions are organized on-site periodically